Of those surveyed, 75% of the patients said they were satisfied and the remaining not satisfied.
Celebrating Doctors’ Day (July 1) at a time when assaults on doctors at workplaces is seeing a spike across the country, the Union government’s unique patient feedback service app — ‘Mera Aspataal’ — has thrown up some interesting data which indicate that the major cause of dissatisfaction among the patients includes poor behaviour of hospital staff, high cost of treatment and lack of cleanliness in medical centres.
Of those surveyed, 75% of the patients said they were satisfied and the remaining not satisfied. While 39% responded saying they were unhappy because of staff behaviour, 17% felt the cost of treatment was high and 12 % expressed dissatisfaction over the lack of cleanliness in hospitals.
Launched in 2016, the app has seen a scale-up, reaching to 2.1 million patients from 29 States and Union Territories, with more than 27.4 million patients being contacted (January 2018-April 2019) through text messages and phone calls for providing feedback.
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