Poor people are running from pillar to post as the Aadhaar payment bridge routinely obstructs their welfare benefits
Perhaps you will remember “l’affaire Airtel” — the mass diversion of LPG subsidies to Airtel wallets that came to light in 2017. Many of the wallets were unwanted, or even unknown to the recipients. Those affected, fortunately, included millions of middle-class Airtel customers who protested when the goof-up emerged. The subsidy money was returned, Airtel was fined by the Unique Identification Authority of India (UIDAI), and the world moved on.
This is an instance of what might be called “diverted payments” — bank payments being redirected to a wrong account, without the recipient’s consent or knowledge. What has escaped attention is that diverted payments have become a widespread problem in recent years, not so much for the middle class as for powerless people such as old-age pensioners and Mahatma Gandhi National Rural Employment Guarantee Act (MGNREGA) workers. The main culprit is the Aadhaar Payment Bridge System (APBS).
Shaky foundations
The basic idea of the APBS, an offspring of the National Payments Corporation of India (NPCI), is that a person’s Aadhaar number becomes her financial address. Instead of having to provide multiple account details (say, her name, bank account number and IFSC code) to receive a bank transfer, she only has to provide her Aadhaar number.
Induction of a bank account into APBS involves two distinct steps, both of which are meant to be based on informed consent. First, the account must be “seeded” with the customer’s Aadhaar number. Second, it must be connected to the NPCI mapper — a step known as “mapping”. In cases of multiple accounts for the same person, the APBS automatically sends money to the latest-mapped account.
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