NEW DELHI: One in almost every five cases in consumer forums is related to the insurance sector, followed by complaints relating to the housing and banking sectors, according to a sample analysis done by the consumer affairs ministry.
The latest data shared by the ministry with the state governments recently show that at present about 4.15 lakh cases are pending before different consumer forums, nearly three-fourth of them at the district level.
The analysis of data of pending cases till 2015, available on internet-based case monitoring system Confonet, show that there were 34,704 pending cases relating to the insurance sector out of the total 1.67 lakh cases.
Experts said consumer forums receive more insurance-related cases for two reasons. First, consumers prefer approaching these forums to civil courts where one has to pay court fee. Second, consumers, who largely buy insurance products in good faith without even going through the contract conditions properly, are confronted with tricky conditions to deny compensation by insurance companies.
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