NEW DELHI: Insurance firms often lack a heart when dealing with claims, the chief of India’s apex consumer protection body said on Saturday. Justice D K Jain, president of the National Consumer Disputes Redressal Commission (NCDRC), also cited examples of surveyors doing their best to delay or deny compensation.
"Insurance companies should have a heart. I feel they lack it," said Justice Jain at an event on National Consumers Day. He said surveyors of insurance companies often looked into clauses written in the smallest fonts with a magnifying glass to prove that the insured person failed to provide the most minute details while buying a policy.
Justice Jain said it was a common practice among insurance agents in India to fill up the form while selling policies, with the insured person asking no question.
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